How Pre-Order Works
Pre-Order Information – Full Payment
By completing your purchase, you secure a priority reservation for one unit of the product, which will be shipped to you once it becomes available.
How Pre-Orders Work
The pre-order is purchased at the full product price displayed at the time of purchase. No additional product payment will be required when the item becomes available.
The amount paid at the time of the pre-order covers the product price only. Shipping costs will be charged according to the delivery method and destination, unless otherwise stated on the product page.
Your pre-order is linked to the customer information and email address provided at the time of purchase. It is the buyer’s responsibility to provide a valid and accessible email address, as Iron Studios will use this email to communicate important information regarding the order, including product arrival and shipping updates.
Product Availability & Shipping
When the product arrives at our warehouse and is ready to be shipped, you will receive an email notification.
Shipping times begin only once the product is in stock and ready for dispatch.
The estimated arrival date displayed on the product page is an estimate only and is subject to change due to manufacturer schedules, production delays, transportation, customs procedures, or other logistical circumstances.
Please be aware that pre-ordered products may take one year or more to arrive, depending on the manufacturer and production schedule.
Cancellation & Refund Policy
A pre-order may be canceled with a full refund within 24 hours of purchase.
If the product’s arrival is delayed by more than six (6) months beyond the original estimated arrival date, the customer may request cancellation and receive a full refund of the amount paid for the product.
For the avoidance of doubt, estimated arrival dates are not guaranteed delivery dates. A delay of less than six (6) months beyond the original estimate does not entitle the customer to a full refund.
Changes to Estimated Arrival Dates
Manufacturer production schedules and logistics may change after a pre-order has been placed. Iron Studios will communicate relevant updates whenever possible.
The estimated arrival date displayed at the time of purchase is provided for guidance only and may be updated as new information becomes available.
Iron Studios cannot guarantee that a product will arrive within the originally estimated period.
Returns
Please refer to our Returns Policy for information regarding returns after delivery.
Changes to These Terms
These Pre-Order Terms and Conditions may be updated from time to time at Iron Studios’ sole discretion. The latest version will always be published on this policy section and will apply to future pre-orders.
If you have any questions or concerns regarding pre-orders, please contact us at: customerservice@ironstudios.eu
