Pre-Order Voucher: How Does It Work?
After many requests, we are excited to offer you the possibility to pre-order your favorite Iron Studios statues directly from our European website! Our Pre-Order Vouchers guarantee your reservation and priority purchase rights under the following terms:
1. About the Voucher:
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The Pre-Order Voucher is a digital product.
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It secures your reservation by paying a fraction (20%) of the product’s estimated price (values listed on each pre-order page).
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The voucher becomes non-refundable 14 calendar days after the date of purchase.
2. Estimated Value and Price Adjustments:
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At the time of your pre-order, we will inform you of the estimated final price.
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The final price may vary due to exchange rates, logistics, taxes, or other factors.
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If the final price differs by more than 10% from the initial estimate, you may cancel your reservation and receive a refund of the voucher amount.
3. Product and Voucher Conditions:
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Each voucher is tied to a specific product and cannot be transferred to another item.
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Vouchers are personal and non-transferable. You must provide a valid email and personal document number at the time of pre-order.
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This information will be used to access the product page when it becomes available.
4. Estimated Arrival:
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We provide an estimated quarter and year for product arrival when you purchase your voucher.
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This is an estimate only; products may arrive earlier or later than expected.
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If the product is delayed by more than six (6) months from the original estimated date, you may cancel your reservation and receive a refund of the voucher amount.
5. Completing Your Purchase:
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When the product is ready, we will notify you by email.
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You will have seven (7) calendar days from notification to complete your purchase.
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If you do not finalize the purchase within this period, your reservation will be canceled, and the product will be made available to the public.
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You may still use your voucher amount towards the purchase if the item remains in stock. If sold out, you forfeit the voucher amount without the possibility of refund or credit transfer.
6. Responsibility of the Buyer:
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It is your responsibility to provide a correct and updated email address to receive all communications regarding your pre-order.
7. Delivery:
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The delivery timeline begins from the date of final purchase, based on the standard shipping estimates for your location.
8. Cancellation and Returns:
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You are not obligated to complete the final purchase, but please note that the voucher amount will not be refunded.
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If you receive the product and wish to return it, you must notify Iron Studios within 14 calendar days of receipt.
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Upon return, you will be refunded the product value (excluding the pre-order voucher amount).
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The voucher amount is non-refundable in the case of a product return.
- In case of a damaged item, you qualify for a full refund.
Important:
These terms and conditions may be updated at any time at our sole discretion.
If you have any questions or concerns, please contact us at: contactus.europe@ironstudios.co
